Tiledesk

Tiledesk integrates live chat and chatbots to enhance communication and elevate customer service interactions.

About Tiledesk

Tiledesk is an open-source, no-code platform for building AI chatbots and integrating live agents, aimed at automating customer support and business communications. It allows users to design conversational workflows visually, connect knowledge bases, and deploy chatbots across multiple channels such as web, WhatsApp, email, and voice. The platform supports both automated and human-in-the-loop interactions, with features for knowledge management, appointment scheduling, and email ticketing. Tiledesk offers paid plans with a 14-day free trial, targeting businesses seeking scalable AI-driven customer service solutions.

Best for: customer support teams, e-commerce businesses, IT helpdesks, educational institutions, consulting services

Key features

Visual tools enable no-code chatbot and workflow design
Integrates knowledge bases and external data for accurate responses
Supports deployment across web, WhatsApp, voice, email, and more
Automates appointment scheduling and reminders
AI email integration for ticketing and workflow automation
Hybrid search combines full-text and semantic retrieval for answers
Human-in-the-loop support with escalation of complex conversations to live agents
Open-source platform with self-hosting options

Use cases

Automating customer support across multiple channels
Qualifying and routing leads with AI agents
Providing internal support for employees
Managing and responding to support emails automatically
Assisting e-commerce customers with product questions and order updates
Scheduling appointments and sending reminders without human intervention

Pros

No-code visual flow builder for designing chatbots
Lists integrations and channels such as WhatsApp Business, Shopify and MCP tools
Open-source with self-hosting and private cloud options
14-day free trial available with no credit card required

Limitations

Free trial is limited to 14 days, after which a paid plan is required

Screenshots

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