Social Intents

Social Intents allows you to embed ChatGPT in your website, providing an interactive experience for your visitors.

About Social Intents

Social Intents is a customer support platform that combines AI chatbots with live chat, allowing teams to manage website, WhatsApp, SMS, and email conversations from Microsoft Teams, Slack, or Google Chat. The system uses AI agents powered by models like ChatGPT, Claude, and Gemini to answer routine questions, qualify leads, and provide support, while escalating complex queries to human agents within familiar collaboration tools. Businesses can train the AI on their website content and help docs, and integrate with platforms such as WordPress, Shopify, and Wix. Pricing is subscription-based, with a 14-day free trial and no per-seat charges on most plans.

Best for: customer support teams, sales teams, ecommerce businesses, agencies, IT and software companies, higher education institutions

Key features

AI chatbots handle routine customer questions and escalate complex cases to humans
Integrates with Microsoft Teams, Slack, and Google Chat for team responses
Supports multiple channels including website chat, WhatsApp, SMS, and Messenger
AI can be trained on website content and uploaded documents
Lets teams pick ChatGPT, Claude or Gemini as the AI model
Analytics on resolution rates, response times, and sentiment

Use cases

Automating customer support on websites and messaging channels
Qualifying and capturing sales leads via chat
Providing 24/7 support and escalating complex issues to human agents
Syncing captured leads to CRM systems
Supporting customers in multiple languages automatically

Pros

No per-seat pricing on most plans
14-day free trial with no credit card required
Supports multiple AI models included in all plans

Limitations

AI conversation limits per plan
Starter plan limited to 4 seats

Screenshots

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