Flowcall

AI-first WhatsApp automation platform for eCommerce, offering multilingual, multi-modal customer engagement with seamless human handover and scalable pricing.

About Flowcall

Flowcall is an AI-driven customer service and helpdesk platform designed for ecommerce businesses. It automates customer interactions across WhatsApp, Email, Instagram, Messenger, and Live Chat, handling tasks such as order tracking, returns, refunds, and product recommendations. The system supports multilingual conversations, image understanding, and integrates with platforms like Shopify and Magento. When needed, tickets are handed off to human agents with full conversation context. Pricing is structured in scalable plans, but specific costs are not listed publicly. Flowcall is suitable for ecommerce teams seeking to automate and streamline customer support while maintaining the option for human intervention.

Best for: ecommerce businesses, customer support teams, Shopify and Magento stores

Key features

Automates customer support across WhatsApp, Email, Instagram, Messenger, and Live Chat
Supports multilingual conversations with automatic language detection and switching
Handles image-based queries such as product damage assessment
Integrates with Shopify, WooCommerce, Magento, logistics providers, CRM, and OMS
Provides a unified inbox and customer 360 view for agents
Automates ticket creation and routing based on skill, channel, and urgency
Offers real-time data access for order status, inventory, and customer history

Use cases

Automating order tracking and status updates for customers
Processing returns, refunds, and exchanges using AI workflows
Providing product recommendations and answering pre-purchase questions
Managing customer support tickets with full conversation context
Handling multilingual customer inquiries without separate workflows

Pros

Supports over 100 languages automatically
Integrates with major ecommerce and logistics platforms
Automates image-based customer queries

Screenshots

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