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Talkback AI

Assistant

Talkback AI is an assistant tool that allows you to respond to reviews with AI, making reputation management more efficient.

About Talkback AI

Talkback AI is a tool that helps businesses answer online reviews with AI-generated replies. It lets a business set a brand voice, choose tone, language and emoji use, and reply to reviews on platforms such as Google, Yelp, Booking.com and Etsy. It is available as a Chrome extension and as an online version, and includes analytics on review responses. Pricing is based on response credits bought once with no monthly fees, and a free plan is listed. It is aimed at small businesses, customer support teams and reputation managers.

Best for: business owners, customer support teams, reputation managers, small businesses

Key features

  • Lets users define and apply a custom brand voice to responses
  • Generates AI-powered responses to customer reviews
  • Supports responding to reviews on multiple platforms
  • Provides analytics and insights on review responses
  • Allows customization of tone, language, and use of emojis in replies
  • Offers a Chrome extension and an online version for access

Use cases

  • Replying to customer reviews on platforms like Google, Yelp, Booking.com, and Etsy
  • Customizing responses to match a business's brand and communication style
  • Saving time by automating the review response process

Pros

  • A free plan is listed for all users.
  • Pricing is credit-based with no monthly fees.

Screenshots

Talkback AI screenshot

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