Yuma

Yuma Ticket Assistant integrates with your Help Desk software to automate response drafting for customer tickets. Enhance customer satisfaction and boost revenue with Yuma.

About Yuma

Yuma is an AI platform that automates customer support, sales questions and social messages for ecommerce brands. It plugs into helpdesks such as Gorgias and Zendesk and into Shopify, and the vendor says its agents resolve tickets end-to-end by taking actions in connected systems, including returns, refunds and subscription changes. Complex or sensitive cases are escalated to a human agent. Pricing is outcome-based, charging only for tickets fully resolved by AI, with a 12-month commitment, a free 30-day pilot and no implementation fee.

Best for: ecommerce brands, DTC merchants, customer support teams

Key features

Automates support ticket resolution by taking actions across platforms
Integrates with major helpdesk and ecommerce tools
Vendor says it resolves up to 89% of pre-purchase, support and social conversations
Built-in quality control with multiple safety checks per reply
Escalates complex or sensitive tickets to human agents

Use cases

Processing returns, refunds, and exchanges without agent involvement
Managing subscription changes and cancellations automatically
Answering product questions on storefronts in real time

Pros

No implementation fee and free 30-day pilot
Integrates with a wide range of ecommerce and helpdesk platforms
Per the vendor, billing applies only to tickets fully resolved by AI

Limitations

Annual commitment required for all plans

Screenshots

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