IrisAgent

AI Agents your customers will actually like Resolve 50% of conversations automatically. Your customers get instant help. Your team focuses on what matters.

About IrisAgent

IrisAgent is an AI-powered platform designed to automate and enhance customer support operations for businesses. It integrates with existing helpdesk systems like Zendesk, Salesforce, Intercom, Freshworks, and HubSpot, allowing teams to resolve customer queries across chat, email, voice, and SMS channels. The platform offers features such as automated ticket resolution, agent assistance, real-time analytics, and quality assurance for both AI and human interactions. IrisAgent can be deployed quickly, typically within 24 hours, and provides a free plan for startups, with paid options for larger teams. Its focus is on grounded AI responses validated against company knowledge bases.

Best for: customer support teams, businesses using helpdesk platforms, mid-market and enterprise support operations

Key features

Automates ticket resolution across chat, email, voice, and SMS channels
Integrates with major helpdesk and CRM platforms
Provides agent assistance with suggested resolutions and similar tickets
Scores and monitors 100% of AI and human conversations for quality
Offers real-time analytics and sentiment analysis on support tickets
Automates support workflows using natural language SOPs
Runs as an overlay without replacing existing helpdesk systems
Quick deployment, typically live within 24 hours

Use cases

Automating routine customer support tickets to reduce manual workload
Assisting human agents with AI-suggested responses and ticket context
Providing voice-based AI support on existing telephony systems
Running quality assurance on all support conversations
Analyzing support data for trends, sentiment, and at-risk accounts
Automating SMS-based customer support and campaigns

Pros

Free plan available for startups
Integrates with multiple popular helpdesk and CRM platforms
No need to replace existing helpdesk systems
Fast setup, typically live within 24 hours

Screenshots

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