Ernest

Ernest is an AI customer support agent built for Shopify merchants. It connects to your store in one toggle, learns your policies and product catalogue, and answers customer questions 24/7 — order status, shipping, returns, cancellations, sizing — without a human in the loop. Ernest reads real order data, so it answers where-is-my-order with the actual tracking number instead of a canned reply. It escalates anything it isn't confident about, and surfaces the gaps in your help docs that customers keep hitting. Free tier covers 100 conversations; paid plans start at $49/month.