IMsupporting Hybrid Live Chat
Hybrid AI + human live chat platform for websites. Automate support with AI while seamlessly handing conversations to human agents.
About IMsupporting Hybrid Live Chat
Best for: customer support teams, small businesses, public sector organizations, e-commerce sites, legal and professional services
Key features
- Supports both AI-powered and human live chat on websites
- Visual workflow builder for designing chat journeys and routing
- AI can use uploaded company documents to generate responses
- Seamless handoff from AI to human agents with full chat history
- Integrates with WordPress, Shopify, and other website platforms
- Real-time analytics and reporting dashboard
- GDPR-compliant UK-based hosting and enterprise-grade security
- Custom AI tool integration with external APIs and business systems
Use cases
- Automating website customer support with AI and human backup
- Qualifying sales enquiries and capturing leads via chat
- Providing 24/7 support and capturing out-of-hours inquiries
- Routing support requests by department or office hours
- Integrating chat with CRM or order systems for real-time updates
- Supporting public sector and regulated organizations with compliance needs
Pros
- Free plan available with limited AI usage
- No credit card required to start
- Supports both AI and human chat in one platform
- Integrates with many popular website platforms
- GDPR-compliant UK hosting for data-sensitive organizations
Limitations
- Free plan has limited AI usage and document uploads
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