
Engrana
Engrana - Conversational CRM that answers WhatsApp and phone calls, with a built in calendar
About Engrana
Best for: service businesses with recurring clients, clinics and medical practices, law firms, small and mid-sized businesses using WhatsApp
Key features
- Automates appointment booking, rescheduling, and cancellations via WhatsApp
- Sends personalized reminders before and after appointments
- Automatically requests Google reviews after each service
- Runs segmented WhatsApp campaigns based on visit frequency or service
- Integrates with calendars and CRMs like Google Calendar, Calendly, HubSpot
- Identifies customers by phone number and accesses their appointment history
- Provides weekly reports and business metrics via WhatsApp
- Operates 24/7 and escalates to staff when human judgment is needed
Use cases
- Managing appointment scheduling and changes for recurring clients
- Reducing missed appointments with automated reminders
- Reactivating inactive clients through proactive outreach
- Collecting customer reviews automatically after services
- Sending segmented marketing campaigns via WhatsApp
- Receiving business performance reports directly in WhatsApp
Pros
- No long-term contract required; cancel anytime
- Setup completed in less than a week
- Direct support from the founders
Limitations
- WhatsApp Business API message costs are billed separately by Meta
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