Engrana

Engrana Engrana is a conversational CRM for companies with recurring customers. It includes its own client database and booking calendar, so it replaces sector specific management software instead of sitting on top of it. How it works An AI agent handles customer conversations 24/7 with real context, knowing who is writing, which appointments they have and what they booked before. It works on WhatsApp, Instagram and Facebook, and it also takes phone calls. What it does - Books, moves and cancels appointments across independent calendars per team member - Manages waiting lists by preferred time slot - Sends reminders before and after each visit - Asks for reviews at the right moment - Runs segmented campaigns by visit frequency or service - Flags prepaid packages about to expire and blocks customers with unpaid balances - Collects deposits through Stripe - Sends the business reports you choose straight to WhatsApp Who it is for Small and mid sized companies with a high volume of customer messaging, from law firms and accounting practices to clinics and service businesses. Engrana is horizontal by sector rather than built for a single vertical, and it connects with HubSpot, Pipedrive, Zoho and Stripe. Pricing From 89 euros per month with no lock in period. Setup and configuration are quoted per project.