Cevro

Cevro.ai helps iGaming companies automate customer support using AI agents. We resolve tickets instantly, reduce support costs, and ensure compliance - so gaming platforms can deliver fast, reliable service without scaling headcount.

About Cevro

Cevro is an AI-powered customer support platform designed specifically for iGaming operators, including online casinos, sportsbooks, and related gaming services. The tool deploys AI agents to handle player queries across areas such as bonuses, KYC, payments, and responsible gaming, aiming to automate a significant portion of support interactions. Cevro integrates with existing helpdesks, CRMs, and payment systems, and is built to meet regulatory requirements, including data privacy and compliance standards. The platform emphasizes personalized, multilingual support and claims to reduce operational costs and headcount. Pricing details are not disclosed on the website.

Best for: iGaming operators, online casinos, sportsbooks, gaming platforms, BPOs serving iGaming

Key features

AI agents handle customer support for bonuses, KYC, payments, and responsible gaming.
Integrates with PAMs, helpdesks, CRMs, and payment providers.
Provides multilingual support across brands, markets, and channels.
Handles customer support via chat, email, helpdesk, and voice channels.

Use cases

Automating player support for online casinos and sportsbooks.
Managing KYC, withdrawals, and payment verification for gaming platforms.
Supporting sweepstakes casinos with coin purchases, redemptions, and state rules.
Providing customer support for prediction markets and social gaming.

Pros

Designed specifically for regulated iGaming operators.
Processes and discards player data in real time for privacy.

Screenshots

Reviews

No reviews yet. Be the first to review this tool.

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