Level AI

Level AI is a cutting-edge software as a service (SaaS) platform that prioritizes artificial intelligence. It empowers businesses with the ability to enhance omnichannel strategies, boost agent productivity, and automate operations in contact centers.

About Level AI

Level AI is an AI-driven platform designed for enterprise contact centers to automate quality management, assist agents, and analyze customer interactions. It offers features such as real-time agent support, automated scoring of conversations, and deployment of AI voice agents. The platform is built on proprietary AI models tailored for customer experience tasks and is used in industries like financial services, healthcare, and retail. Level AI emphasizes full coverage of customer interactions and compliance with standards such as GDPR and HIPAA. Pricing details are not provided on the website.

Best for: contact center leaders, customer experience teams, enterprise support operations

Key features

Analyzes and scores all customer interactions across channels
Provides real-time AI assistance for agents
Automates quality management and agent coaching
Deploys AI virtual agents for customer support
Offers analytics and insights from every customer interaction
Supports compliance with GDPR, HIPAA, PCI, and ISO 27001

Use cases

Automating quality assurance in contact centers
Providing real-time support and coaching to agents
Analyzing customer sentiment and trends
Deploying AI voice agents to handle customer queries
Monitoring regulatory compliance in customer interactions

Pros

Covers 100% of customer interactions for analysis
The vendor says it meets GDPR, HIPAA, PCI and ISO 27001 requirements

Limitations

Requires joining a waitlist for access

Screenshots

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