Fin AI bot

Fin AI bot provides instant customer support, always ready to assist with your queries.

About Fin AI bot

Fin AI bot is Intercom's AI customer service agent for businesses that want to automate support. It works with helpdesk platforms including Intercom, Salesforce, HubSpot and Freshdesk, and handles voice, chat, email and social channels. It can resolve complex queries, update external systems and hand conversations to human agents when needed. Pricing is outcome-based, listed at $0.99 per outcome with a minimum of 50 outcomes per month, so charges apply only when Fin resolves an issue. A 14-day free trial is available, and startups may qualify for a year of free access.

Best for: customer support teams, ecommerce businesses, enterprises, startups

Key features

Integrates with major helpdesk platforms like Intercom, Salesforce, and HubSpot
Handles customer queries across voice, chat, email, Slack, and social channels
Customizable tone and answer length for responses
Can take actions that update external systems
Transfers to human agents with full context when needed
Outcome-based pricing, only pay when Fin resolves an issue
Set up in under an hour with no major migration required
Supports dozens of languages and operates 24/7

Use cases

Automating customer support to resolve tickets and cases
Providing sales support by qualifying and converting leads
Assisting ecommerce businesses with order status and delivery updates
Troubleshooting technical issues and updating customer accounts

Pros

Works with existing helpdesk systems, minimizing disruption
Free trial available with no credit card required
Startups can get a year of Fin free through the Early Stage Program

Screenshots

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