Skip to content
anyfp
Cohere logo

Cohere

Assistant

Cohere provides fast and efficient screen sharing and control features to quickly resolve issues, thereby improving customer support and satisfaction levels.

About Cohere

Cohere is a customer support tool designed to help businesses guide users visually during support interactions, such as phone or live chat. It offers cobrowsing features that allow agents to share screens and perform actions on behalf of customers without requiring downloads. The platform uses AI to extract answers from existing support resources and automate responses, aiming to resolve tickets faster and reduce support costs. Cohere integrates with existing service desks and can be set up quickly. Pricing details are not provided on the website.

Best for: customer support teams, CX managers, businesses with live chat support

Key features

  • Allows agents to visually guide customers during support sessions
  • Enables agents to perform actions on behalf of customers
  • Automates responses using AI trained on support articles and past conversations
  • Integrates with existing customer support platforms

Use cases

  • Helping customers resolve technical issues in real time via cobrowsing
  • Automating answers to common support questions

Pros

  • No download required for cobrowsing sessions

Screenshots

Cohere screenshot

Reviews

Sign in to share your experience with this tool.

Sign in

No reviews yet. Be the first to review this tool.

Cohere alternatives

More Assistant tools →

Related tools