Tekst AI

AI-powered text technology improves your customer support by delivering prompt, efficient, and tailored responses consistently.

About Tekst AI

Tekst AI is an enterprise platform that uses a custom-trained AI model to automate business workflows. It connects to existing systems such as email, CRM and ERP, interprets incoming emails, tickets and chats, and maps real operational processes. Listed uses include shared inbox management, email routing, document processing, order intake, quote-to-cash and accounts payable. It is aimed at large organizations in industries such as logistics, manufacturing and retail. The available sources do not state pricing.

Best for: enterprise operations teams, customer support managers, shared inbox administrators, business process analysts

Key features

Uses AI to interpret incoming emails, tickets and chats and their intent.
Process intelligence that maps how workflows run across an organization.
Integrates with existing tools such as Outlook, SAP and Salesforce.
Real-time process insights that point to bottlenecks and automation opportunities.
Custom-trained AI model built on company data and workflows.
The vendor states that the company keeps full ownership of its data.

Use cases

Automating shared inbox management and email routing.
Intelligent document processing.
Automating order intake and quote-to-cash processes.
Mapping and optimizing accounts payable workflows.
Connecting Outlook with SAP for automated workflows.

Pros

Lists more than 25 additional integrations beyond those shown.
The vendor says implementation needs no system overhauls or downtime.

Screenshots

Reviews

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