Poly ai

Poly ai offers 24/7 automated voice assistance. This tool eliminates the need for agents, streamlining your customer service process.

About Poly ai

PolyAI is an enterprise platform for building, running and iterating on voice dialog agents that handle customer service calls. Both non-technical teams, using the Agent Builder, and developers, using the ADK, can create agents. Listed use cases include account management, authentication, bookings, troubleshooting, FAQs and call routing. The vendor lists SOC 2, HIPAA, GDPR and PCI DSS compliance as standard. Ongoing use is priced per minute, with maintenance, proactive improvements and 24/7 support included.

Best for: enterprise customer service teams, contact centers, industries with high call volumes, organizations needing multilingual support

Key features

Builds and runs dialog agents for customer engagement at enterprise scale
Offers both a no-code agent builder and a developer kit
Lists SOC 2, HIPAA, GDPR and PCI DSS compliance as standard
Supports multilingual voice interactions

Use cases

Automating account management and authentication calls
Managing bookings and reservations
Providing troubleshooting and FAQ support over the phone
Routing calls

Pros

Includes a web ticket portal and a 24/7 emergency support phone line
Includes upgrades to the latest system features and proactive performance improvements
Per-minute pricing that includes maintenance and 24/7 support

Screenshots

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