Clarity

AI-powered platform that automates customer support and turns every conversation into actionable insights for enterprise teams.

About Clarity

Clarity is an AI-driven customer experience platform designed for large organizations seeking to automate and improve customer support. It processes conversations from multiple channels - including chat, voice, social, and tickets - using a closed-loop system that listens, reasons, acts, verifies, and learns from each interaction. The platform automates responses where possible, assists human agents with drafted replies and source citations, and updates the knowledge base based on verified outcomes. Clarity is suitable for enterprises prioritizing compliance and accuracy, and offers deployment options such as in-region cloud or on-premise. Pricing details are not disclosed on the website.

Best for: enterprise customer support teams, large organizations with compliance needs, contact center operations

Key features

Aggregates customer conversations from multiple channels into a unified data layer
Automates customer support with AI agents that resolve queries or escalate as needed
Provides real-time agent assistance with drafted replies and source citations
Scores and verifies every conversation against a customizable rubric
Identifies and fills knowledge base gaps by analyzing verified conversations
Supports deployment in-region, on private cloud, or fully on-premise

Use cases

Automating responses to customer queries across chat and voice channels
Assisting human agents with real-time, sourced answers during live support
Analyzing customer feedback from multiple sources for actionable insights
Identifying and resolving gaps or contradictions in support knowledge bases

Pros

Supports multiple deployment models including on-premise
Processes and unifies data from diverse customer communication channels

Screenshots

Agent assistAIAi agent assistAI Customer SupportAi supportAutomation ChatbotCustomer ExperienceCustomer intelligenceCX analyticsEnterpriseNLPSupport automationVoice of customer

Reviews

No reviews yet. Be the first to review this tool.

Clarity alternatives

More Business tools →

SuperMIA - AI Voice Agents That Handle Your Business Phone CallsBusiness

SuperMIA.ai is an AI voice agent platform that automates inbound and outbound phone calls for businesses, delivering 24/7 customer service at a fraction of the cost.

SiteSpeakAIBusiness

Automate support with our AI customer service chatbot. Answer queries instantly, reduce costs, and scale 24/7 without extra staff.

Apex Suite AIBusiness

AI-powered, all-in-one platform for your business.

Paid

Kestrel VoiceBusiness

Deploy a no-code AI receptionist in minutes

Free

TryFounderModeBusiness

Use your Linkedin to generate B2B leads. founder/mode automates your entire Linkedin for you, so your personal brand becomes a powerful lead-generation channel for your B2B business.

IntentHunterBusiness

Social Listening and Brand Monitoring for High-Intent Leads

Related tools

CamsAI ChatbotProductivity

Automate support and boost efficiency with an AI chatbot that provides instant answers, no coding or data collection required.

Droxy AIAssistant

Customer facing AI agents for your business.

AyudoProductivity

Ayudo.ai is a multi-agent AI platform that helps customer support teams automate conversations and workflows across chat, email, WhatsApp, and voice - reducing tickets while improving response quality and speed.

Thunai.aiAssistant

Human-like AI agents with real-time voice & screen assist

Rolemodel AILifestyle

Build your own AI Agent Avatar to chat, work, code, meet, and get things done.

Paid

NimbleBiz AIProductivity

One AI Every Conversation

EchoLeads AIProductivity

EchoLeads is an AI voice sales platform with intelligent AI voice agents for cold calling, lead generation, and automated appointment scheduling.

FluentsEducation

Fluents.ai is a unified AI voice agent platform that automates inbound and outbound calls, web conversations, and integrations. It replaces call centers and answering services with natural-sounding AI agents that set up in minutes, scale instantly, and adapt to any workflow.