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ClaimVMS

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AI-Powered Video Management System for E-commerce Return & Shipping Claims.

About ClaimVMS

ClaimVMS is a web-based video management system designed for e-commerce sellers, warehouses, and fulfillment centers in India. It enables users to record videos of parcel packing and returns, automatically linking each video to an AWB or order number. The system allows footage to be stored on the user's own servers, supporting data sovereignty and privacy. ClaimVMS aims to streamline the process of providing video evidence for return disputes on platforms like Amazon, Flipkart, Meesho, and AJIO. Pricing is subscription-based with a flat annual fee and no per-video charges. The platform works via browser and includes an Android app for warehouse use.

Best for: e-commerce sellers, warehouses, fulfillment centers, marketplace vendors

Key features

  • Links recorded packing videos to AWB or order numbers for easy retrieval.
  • Allows users to store video footage on their own servers for data control.
  • Runs entirely in the browser with no desktop software installation required.
  • Includes an Android app for recording large or bulky items on the warehouse floor.
  • Unlimited AWB-linked packing videos with every subscription tier.
  • AWB-linked search across all marketplaces supported.

Use cases

  • Recording and storing video evidence of parcel packing for dispute resolution.
  • Providing proof for return disputes on major Indian marketplaces.

Pros

  • No per-video storage charges, only a flat yearly license fee.
  • No desktop installation or IT approval required.

Limitations

  • Primarily targets Indian marketplaces and sellers.

Screenshots

ClaimVMS screenshot

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