Brandwise AI

Brandwise AI safeguards your brand’s reputation by accurately concealing harmful comments across social media platforms, ultimately securing your online image.

About Brandwise AI

Brandwise AI is a platform designed for ecommerce brands that centralizes customer conversations from social media, email, and live chat into a single inbox. It uses an AI agent, Obie, to moderate comments, respond to customer inquiries, and automate tasks such as order tracking and exchanges, including direct actions in Shopify. The system learns from a brand's knowledge base, product catalog, and past replies to provide contextually accurate responses. Brandwise AI offers scalable pricing based on AI usage rather than team size, and provides a 7-day free trial with access to all features. It is aimed at high-volume, social-first ecommerce teams seeking to streamline support and engagement.

Best for: ecommerce brands, social media managers, customer support teams, direct-to-consumer businesses

Key features

Combines comments, DMs, email, and live chat from all pages into one inbox
AI agent learns from brand knowledge base, catalog, and past replies
Automates moderation, customer replies, order tracking, and exchanges
No-code setup and workflow automation for recurring tasks
Unlimited team members and pages on all plans

Use cases

Moderating and hiding spam or negative comments on social media
Responding to customer inquiries across multiple channels
Automating order tracking and exchanges directly in Shopify
Centralizing all customer conversations for easier management

Pros

No per-seat pricing; costs scale with AI usage
7-day free trial with full feature access

Screenshots

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